Visitor Services Assistant

Northwich | Part Time | Contract | £12.73 an hour

Introduction

Love the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor.

As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You'll also play a key role in promoting Forestry England's work, including events, memberships, and volunteering opportunities.

Key Duties

• Welcoming visitors and providing friendly, inclusive customer service.

• Operating the visitor welcome area, handling cash and card payments.

• Promoting Forestry England memberships and upcoming activities.

• Responding to visitor enquiries with enthusiasm and accurate information.

• Helping maintain clean, safe, and welcoming facilities.

• Completing basic risk assessments and following health and safety procedures.

• Training in first aid and assisting visitors when required.

• Carrying out any other reasonable duties as requested by your line manager.

Requirements

• Proven experience delivering excellent customer service, face-to-face and digitally.

• Ability to work effectively as part of a team.

• Understanding of health and safety principles, or willingness to learn.

• Confidence using IT systems, including Microsoft Office.

• Willingness to work in both indoor and outdoor environments.

Desirable Experience

• Experience using electronic admissions or retail till systems.

• Previous cash handling experience.

What We Offer

• A unique working environment in the heart of the forest.

• A customer-focused role with variety and responsibility.

• Opportunities to support community engagement, events, and volunteering.

• Full training provided, including first aid.

Interested?

Apply now to join a welcoming team and help deliver outstanding visitor experiences in a truly unique outdoor setting.