Administrator / Scheduler

Newport, South Wales | £25,500-£26,500 | Monday to Friday | Permanent, Full-Time

Introduction

Acorn by Synergie is recruiting for our client, a long-established and well-respected business in Newport, committed to delivering high-quality services and renewable technology solutions. As part of their continued growth, they are seeking a proactive Scheduler / Service Coordinator to join a friendly and supportive team.

Key Duties:

• Answer incoming calls, assisting customers with queries, service requests, and concerns professionally.
• Accurately raise, log, and track jobs within the company's system.
• Plan, allocate, and schedule work for engineers/operatives, ensuring efficiency and productivity.
• Collate and maintain accurate project information and records.
• Order materials and liaise with suppliers to ensure timely delivery.
• Monitor job progress and provide regular updates to customers and management.
• Prepare and maintain engineer schedules, arranging return visits where required.
• Collaborate with colleagues to collate data for completion statistics and performance reporting.
• Support the delivery of a first-class service, ensuring an excellent customer experience at every stage.

Requirements:

• Proven experience in scheduling, coordination, or a similar role (preferred).
• Strong organisational and time management skills with the ability to prioritise effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in IT systems for job logging, scheduling, and data management.
• Experience in resource planning and coordinating multiple tasks.
• Strong problem-solving skills with keen attention to detail.
• Confident liaising with clients, engineers, and suppliers.

What We Offer:

• Supportive and collaborative team environment.
• Opportunity to play a key role in a well-established company with a strong reputation.
• Career growth within a business committed to quality, customer service, and innovation in renewable technologies.

Interested?

Apply now to join this well-established business as an Administrator / Scheduler and contribute to their ongoing success.

Acorn by Synergie acts as an employment agency for permanent recruitment.