Customer Service Administrator

Location

Caldicot, Monmouthshire

Pay rate, Salary

£14.70 - £16.59 per hour

Contract Type

Temporary

Summary

Acorn by Synergie is currently seeking a Customer Service Administrator to join their client's team.

Salary: £14.70 per hour...

Job Reference

BBBH37449_1720608539

Job description

Acorn by Synergie is currently seeking a Customer Service Administrator to join their client's team.

Salary: £14.70 per hour for the first 12 weeks increasing to £16.59 per hour
Hours: Monday to Friday 8am-4pm, 40 hours per week

Primary purpose and function of position:

* Primarily supporting the department with systematic data analysis with interrogation of order errors / process improvers using SAP and WMS systems plus other supporting systems including Microsoft packages.

* Working with and alongside our local Logistics teams, 3PL Transport services providers and teams based remotely in Prague and India.

* The role includes providing data analysis and systematic data extraction in support of department functionality including many general systematic administrative tasks relevant to a customer support & process analyst function.

* The role will also have strict links with tracking and compliance to the contracts and agreements that are in place and aligned with our business KPIs and priorities - Safety, Quality and Service at optimum Cost with full conformance to our SOPs.


The Individual

Education

* Higher Education, A level, Degree, Diploma or equivalent in Logistics or Administration Experience.
* Experience in working within an office environment using different systems and computer packages.
* Experienced in dealing with 3PL contractors Experience of general warehousing and manufacturing operations.
* Systems expertise in Warehouse systems - SAP, WMS & TMS
* Experience managing projects and changes to routine operations.
* Good record of delivering process improvement.
* Knowledge of project management principles



Technical competencies:

* Understanding of Logistics / Distribution / Warehousing and Transport processes Strong organisation skills with experience in deadline adherence.
* Demonstrates negotiation skills.
* Basic business sense with positive flexibility.
* Good analytical and problem solving skills.
* High level computer skills (Excel, PowerPoint, MS Project etc.)
* Leadership & negotiation skills would be advantageous.
* Excellent writing and verbal communication skills.
* Good listener, with the ability to quickly gain rapport and trust across all levels.
* Strong influencer, able to challenge management and staff where appropriate.
* Charismatic and dynamic, someone who will walk the floor and talk openly to motivate and inspire.
* Highly results focused, and with a strong attention to detail.
* Highly structured and systematic approach to delivering business solutions.
* Excellent team player, able to develop strong relationships with colleagues and peers.
* Leads by example, and lives the company's values.
* Able to work on own initiative and prioritise workload effectively.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Our specialist consultant

Share

Latest Jobs

Financial Risk Officer

S&You Job Icon

£45000 - £50000 per annum

S&You Job Icon

Permanent

Expiry Date

21 August 2024

AAK Foods

AAK Foods

Job Info

RPA Developer

S&You Job Icon

£35000 - £45000 per annum

S&You Job Icon

Permanent

Expiry Date

19 August 2024

Job Info