Telesales Administrator



Pay rate, Salary

Up to £26299 per annum

Contract Type




Acorn by Synergie is currently looking for an enthusiastic, and mo...

Job Reference


Job description


Acorn by Synergie is currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join their clients team at their Newport site. Reporting into the Office Manager you will need to be hardworking and motivated with the ability to build a rapport with customers.

There will be no cold calling involved and the main aspect of the role will include speaking with existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships.

Salary - £26,229 per annum

Hours - Monday to Friday 8am - 5pm (1 hour unpaid lunch).

Main Responsibilities:

* To give a positive and memorable customer experience to all on incoming / outgoing telephone call traffic with a positive "can do" attitude.
* Assisting with stock control within the warehouse.
* Take regular orders and communicate with customers in relation to any delays and shortages.
* Build a good rapport with blending plants and regional sales team.
* Ensuring products sold by the client are delivered on time to customers.
* Customer requirements and monitoring of the performance.
* Upsell products, promotions and take regular orders.
* Process delivery paperwork and any purchasing duties required.
* Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity.
* To integrate, support and participate in the Food Safety Culture.
* To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
* Respond to customer communications via email as well as telephone.
* High levels of attention to detail and the ability to work in a fast-paced environment whilst
prioritising multiple tasks at once.

As a Telesales Administrator, the benefits of working for Acorn by Synergie include:

* Acorn Employee Rewards Scheme.
* 28 days Paid Annual Leave pro-rata for PAYE *inclusive of statutory holiday).
* Online payslips.
* Weekly pay.
* Pension contribution.

Acorn is one of the UK's leading recruitment companies, helping to find work for thousands of people on a daily basis. Our temporary workers can enjoy great benefits including career progression and permanent employment.

Acorn by Synergie acts as an employment agency for permanent recruitment.

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